FAQ – Frequently Asked Questions

Frequently Asked Questions

Orders & Delivery

How long does delivery take?

Orders are processed within 1–3 business days. Estimated delivery time is 7–12 business days. You will receive a tracking number by email once your order has been dispatched.

Do you offer free delivery?

Yes — we offer free UK delivery on all orders, with no minimum spend required.

Can I track my order?

Yes. All orders include full tracking. Your tracking number will be sent to your email address once dispatched.

Returns & Refunds

What is your returns policy?

We offer a 14-day return policy in accordance with the UK Consumer Contracts Regulations 2013. Items must be unused and in their original packaging.

How do I request a return?

Email us at support@alignfix.co.uk with your order number and reason for return. Our team will respond within 24–48 business hours with return instructions.

How long does a refund take?

Once your returned item has been received and inspected, your refund will be processed within 5–7 business days to your original payment method.

Products

Are AlignFix products suitable for everyday use?

Yes. Our products are designed for daily use, particularly for individuals who spend long hours sitting or working at a desk.

Do I need a doctor's recommendation to use AlignFix products?

No. Our products are ergonomic support aids designed for general comfort and posture awareness. However, if you have a specific medical condition, we recommend consulting a healthcare professional.