FAQ – Frequently Asked Questions

Orders & Delivery

How long does delivery take?

Orders are processed within 1–3 business days. Estimated delivery time is 3–5 business days. You'll receive a tracking number by email once your order has been dispatched.

Do you offer free delivery?

Yes — free UK delivery on all orders over £35. Orders under £35 have a flat shipping fee of £3.99.

Can I track my order?

Yes. All orders include full tracking. Your tracking number will be sent to your email address once dispatched.

Returns & Refunds

What is your returns policy?

We offer a 30-Day Comfort Guarantee. If you're not fully satisfied with your purchase, contact us within 30 days of delivery for a full refund or exchange — no complicated conditions.

Are any purchases final sale?

All items are eligible for return within our 30-day window, except items marked as final sale on the product page.

How do I request a return?

Email us at support@alignfix.co.uk with your order number and reason for return. Our team will respond within 24–48 business hours with return instructions.

How long does a refund take?

Once your returned item has been received and inspected, your refund will be processed within 5–7 business days to your original payment method.

Products

Are AlignFix products suitable for everyday use?

Yes. Our products are designed for daily use, particularly for individuals who spend long hours sitting or working at a desk, in the car, or at home.

Where are AlignFix products dispatched from?

All orders are dispatched from our fulfilment centre in London, United Kingdom. This allows us to offer fast, reliable delivery across Great Britain without customs delays or additional import fees.

How are AlignFix products quality-checked?

Our products are carefully sourced and quality-tested before being stocked in our UK warehouse. We only work with suppliers who meet our standards for comfort, durability, and everyday performance.

Do I need a doctor's recommendation to use AlignFix products?

No. Our products are ergonomic support aids designed for general comfort and posture awareness. However, if you have a specific medical condition, we recommend consulting a healthcare professional.