Refund policy

30-Day Comfort Guarantee

We offer a 30-day return window from the date you receive your order — longer than the 14-day statutory period required under the UK Consumer Contracts Regulations 2013.

Your Statutory Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason. Our 30-day guarantee extends that period. Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 in relation to faulty or misdescribed goods.

Most Returns Don't Require You to Send Anything Back

For the majority of our products, we don't ask you to post the item back. Contact us within 30 days and, once your request is approved, we'll arrange a full refund or a replacement — and in most cases you keep the item.

For higher-value products, we may need to arrange a physical return or collection. If that applies to your order, we'll tell you before you send anything and provide the return address and instructions.

Please don't post anything back to us before we've confirmed the details with you. Unapproved parcels cannot be matched to your order and may be refused.

Condition of Returned Items

Where a physical return is required, you are entitled to examine the product as you would in a shop. Returning an item that has been unpacked, tried, or tested does not invalidate your return.

We may reduce your refund to reflect any loss in value if the item has been handled beyond what is necessary to establish its nature, characteristics, and functioning — for example, damage caused by use beyond reasonable inspection.

How to Request a Return

Email support@alignfix.co.uk within 30 days of receiving your order, with your order number and the reason for the return

Our team responds within 1–2 business days confirming how your return will be handled

If a physical return is needed, we'll provide the return address and cover the cost

Return Postage

Where we ask you to return an item, we cover the cost of return postage. You will never be asked to pay to send something back to us.

Refunds

Refunds are issued to your original payment method within 14 days of your return being approved. If your order was faulty or incorrect, we refund the original delivery charge in full.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or is not what you ordered, contact us at support@alignfix.co.uk. You are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.